Thank you for sharing your feedback with us. We’re so sorry to hear that the shutter cards did not function as expected — that’s certainly not the experience we want for our customers.
We’d be happy to send you a replacement card set free of charge. I also wanted to check — did you happen to reach out to our customer service team previously about this? I wasn’t able to find any past messages tied to your email address, so I want to make sure we handle this properly and get everything taken care of for you.
Please confirm your shipping address, and we’ll get the replacement sent out right away.
Antoinette D.
Director of Customer Service & Consumer Relationships
